PRIVACY POLICY
Prana store takes the privacy of your information seriously. This Privacy Notice describes the Data we collect from you through our website, including sub-domains microsites, and mobile applications (“Platforms”). It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.
This Privacy Notice & Privacy Policy (“Policy”) is published in accordance with Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information or Data) Rules, 2011 read with Rule 3(1) of the provisions of Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
You are advised to carefully read this Privacy Notice before using or availing any of the products and/or services offered on our Platforms.
In this Privacy Notice, the following definitions are used:
Cookies
a small file placed on your device by our Platforms when you either visit or use certain features of our Platforms. A cookie generally allows a website to remember your actions or preference for a certain period of time.
Data
includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our Platforms.
Data Protection Laws
any applicable law for the time being in force relating to the processing of Data.
Service Providers
includes entities to whom we may disclose your Data in order to process information for a specific purpose pursuant to written contract.
Prana stores
Prana stores is owned and operated by Spcprana technology pvt ltd in India whose registered 2nd Floor, VJ Tower,October road,Opp.Gold Souk, Vyttila, Ernakulam-682020.
User or you
the natural person who accesses our Platforms.
1.REGISTRATION
You must ensure that the details provided by you on registration or at any other time are correct and complete.
2. AMENDMENTS
We may update these Terms and Conditions at any time by revising details of this page. We recommend that you visit this page every now and then to see the changes made, as they are binding on you whenever you choose to continue purchasing products in our stores and the pranastores application.These Terms and Conditions were last updated on 28th March 2024.
3. PASSWORD AND SECURITY
3.1 When you register to use pranastores application you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password.
4. INTELLECTUAL PROPERTY
The content of the Prana stores is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Prana stores site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
5. THIRD PARTY WEBSITES
As a convenience to Prana stores customers, the Prana stores site may include links to other websites or material. Prana stores is not responsible for any of these websites or material, which is beyond its control.
6. ADVERTISING AND SPONSORSHIP
Some areas within the Prana stores site may contain advertising and sponsorship. Third party advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Prana stores site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material provided by third parties.
7. AVAILABILITY OF THE PRANA STORE SITE
7.1 Prana stores aims to offer a fault-free service. However, if a fault occurs in the service you should report it to the customer services or by email at customercare@Prana stores.com and we will attempt to correct the fault as soon as we reasonably can.
7.2 Prana stores site may occasionally restrict access to the site to allow for repairs, maintenance or the introduction of new facilities or services.
7.3. Some purchases made on the Prana stores site will also be governed by specific product terms – If you are unsure about anything related to purchasing of any product please contact customer services for further assistance.
8. DESCRIPTIONS AND PRICES OF PRODUCTS
8.1 We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions, product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services. Descriptions/performances of products stated against each are based on the catalogue and technical literature printed by the manufacturers/agent. Therefore, the write up provided against each product is not that of Prana stores and subject to change without prior notice.
8.2 Price may sometimes differ between Prana stores and Prana stores applications; you will be charged the price on the Prana stores upon use of this site. We are under no obligation to honour any in-store price or promotion in the event that it differs from those on the Prana stores site.
8.3 If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy.
8.4 The payment may be processed prior to Prana stores dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.
8.5 The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.
9. AVAILABILITY
9.1 All products advertised are subject to availability or while stocks last (as may be applicable).
9.2 We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.
9.3 In the interests of all our customers, we may place restrictions on bulk buying of some products. Prana stores reserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address. Prana stores will provide notification to the customer should such limits be applied.
10. ACCEPTANCE OF ORDERS
10.1 Your order is an offer to buy from us. We will send you an order acknowledgement email detailing the products you have ordered.
10.2 Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you of the order acknowledgment. At this point, a contract will be made between us for you to buy and for us to sell the products that you have ordered from us.
10.3 After the time the contract is made, you cannot amend your order .
10.4 At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy.
11. DELIVERIES
11.1 Delivery will be made to the address specified when you complete the order. At point of delivery, identity verification of the Consignee by sighting either an original id proof to support consignee verification, will be required by our courier partners.
11.2 Please note that we do not do international shipping.
11.3 We use a variety of delivery methods, depending on the size of the product you order. Some products are delivered directly by our supplier and the supplier will contact you to arrange delivery.
11.4 Whilst we make considerable effort to deliver all your products within 48 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Supplier delivered products for areas outside of main city limits that are classed as remote or semi remote may take up to 5 working days dependant on supplier schedules. (Contact Customer Support if further information is required)
12. CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND
12.1 If you the customer cancel the order, Prana stores shall cancel the order as per your request. However, the online transaction charges will not be refunded. The cost of delivering and re-picking charges will apply if the product has been shipped. Prana stores will not be able to cancel orders that have already been shipped. Prana stores has the full right to demonstrate whether an order has been shipped or not. The customer agrees not to dispute the decision made by Prana stores and accept Prana stores decision regarding the cancellation.
12.2 For details of how to cancel your order please visit our returns and refunds page or contact customer support.
13. FAULTY PRODUCTS
If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product. Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.
14. REFUNDS ON PRANA STORE APPLICATION
If you are entitled to a refund, we will refund you according to the following criteria:
14.1 Prana stores is unable to procure products: a reasonable time of 7-10 days from the date of authorization has to be given.
14.2 Products are not working upon delivery.
14.3 Products are lost in deliveries.
14.4 Product cannot be repaired.
14.5 Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.
14.6 Refund settlement will only be affected once the bank has refunded the money, which is the next billing cycle from the date of application of refund.
14.7 Prana stores will refund the delivery charge in full if you return all products of your order at the same time. If you choose to keep some of the products, we may retain the balance of the delivery charge that applies to the products you keep.
14.8 Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.
14.9 We provide 7 Days money back guarantee if you change your mind, provided that the merchandise is as new, in a re-sellable condition and the consumables ( cartridges, blank tapes, CD’s or DVD’s) and accessories ( cables, chargers, batteries...) are still sealed, refund can be granted upon approval of Prana stores within 7 days after delivery. (Exceptions apply). However, the normal delivery or supplier delivery charge as well as card transaction charges will be charged back as well as any additional charges incurred by courier collection.
15. REFUNDS ON PRANASTORES
The return and exchange policies in Prana stores application and the physical shops, fall under the following criteria.
15.1 EXCHANGE/RETURNS POLICY FOR SUPERMARKET DEPARTMENT
Sections in the department:
- Beverages – Cold, Juice, Drinks (long life)
- Water, Sugar
- Pet Care
- Grocery – Food
- Grocery – Non-food
- Health and Beauty
- Chilled and Dairy
- Roastery
15.1.1 Goods returned within seven (7) days will be exchanged for items of the same value, provided that the goods returned have not been used in any way and are not opened with original pos invoice.
15.1.2 If the customer does not want to use the item for whatsoever reasons, carries a receipt and have not been used, then the same could be exchanged or a credit note could be issued if the customer insists.
15.1.3 All product exchanges, product returns, exchange voucher, and credit notes should be approved with the signature of manager on duty, as well as verifying the product matching with serial number (perusable items to be cleared instantly).
15.1.4 If the purchased product is past its expiry date.
15.1.5 If a product is defective (to be verified based on T&Cs printed on warranty invoice stationery), Prana stores will first try to repair it. If it is not repairable, then the item will be exchanged for the same value.
15.1.6 For the products that cannot be repaired or exchanged, an exchange voucher / credit note will be issued. Respective store management reserves the right to take decisions on refund. Refund is only done upon approval of store management concerned.
15.1.7 If the customer brings products that are found to be spoilt at the time of purchase, or the goods are not of satisfactory quality, the customer service supervisor, with the consent of manager on duty and with the assistance of the section supervisor, can follow the normal procedures of exchange, return and refund.
15.2 EXCLUSION FROM EXCHANGE/RETURN:
15.2.1 Due to hygienic reasons, no exchange, return or refund will be offered on lingerie, cosmetics, perfumes, and personal grooming products, like shavers, trimmers, and epilators once used.
15.2.2 For frozen foods, chilled and dairy products on which temperature inconsistencies can happen, we do not provide any exchange, return and refund once sold and taken out from the store (be the case of a purchase made on the same day with the limited time as well temperature).
15.2.3 Products damaged while being used do not qualify for repair, exchange or refund, in reference to physical damage.
15.3 EXCHANGE/RETURNS POLICY - FRESH FOOD DEPARTMENT
Sections in the department:
- Frozen food
- Fruits and vegetable
- Bakery
- Delicatessen
- In-house kitchen (ready-to-eat food)
- Meat
- Fish
15.3.1 As a rule, there is no exchange and return on fresh food items once sold and taken out from the store.
15.3.2 On perishables, there is no exchange and refund. However, if it is spoilt at the time of purchase, an exchange could be provided.
15.3.3 If the customer has purchased a wrong product and is returning the same immediately after the purchase,an exchange note could be considered.
15.3.4 An item which is past its expiry date qualifies for exchange.
15.3.5 If the product is not of the quality expected, the same can be returned within the same day of purchase and an exchange note could be issued. Exchange could be considered, as long as it is supported by the original receipt or invoice.
15.4 EXCHANGE/RETURNS POLICY -DEPARTMENT STORE
A. Sections in the department:
•IT products
•Stationery
•Household
•Electronics / Home Appliances
•Textiles
•Home Furnishing
•Footwear
•Luggage
•Jeweler, ladies bags and accessories
•Toys and sports
•Telecom (recharge coupons and SIM cards)
•Exchange/Return procedures:
15.4.1 Goods returned within seven (7) days will be exchanged for items of the same value, provided that the goods returned have not been used in any way and is not opened with original pos invoice as well as matching with the serial number (whereever it can be applied).
15.4.2 Goods returned should be in their original condition and packaging. The item(s) are unworn, unwashed, not used, altered, soiled or damaged and in a saleable condition.
15.4.3 Returned product needs to be in a condition deemed fit for resale.
15.4.4 A returned product, which is ordered and invoiced but is not delivered, could be accepted for exchange, return or refund.
15.4.5 For delivered items, if the customer opens the package and discovers an item that is damaged, the product is eligible for exchange, return or refund.
15.4.6 All product exchanges, product returns and exchange voucher / credit notes should be approved with the signature of manager on duty.
15.4.7 If the product does not last a reasonable time or the complaint is notified off at the desk within a reasonable time or is not in a reasonable condition, it could be accepted for exchange, return or refund.
15.4.8 If a wrong product is purchased or is sold by the merchandise.
15.4.9 Provision of exchange is applicable in case there is a manufacturing defect in the product (for products from textiles/toys/sports/footwear/home furnishing/luggage sections).
15.4.10 If the product is found to be not working properly or having any manufacturing defects (in the case of products from IT /Home appliances/Electronics section), the same need to be sent for repair.
15.4.11 If the item is not repairable, then it will be exchanged for the same value.
15.4.12 For the products that cannot be repaired or exchanged, an exchange voucher / credit note will be issued. Store management reserves the right to take decisions on refund.
15.4.13 Refund is provided only at the approval of store management concerned.
15.4.14 After-sales service is applicable on products like luggage, appliances, electronics, IT and imaging products provided by the authorised service centres of the respective manufacturers based on their warranty terms and conditions.
EXCLUSION FROM EXCHANGE/RETURN:
15.4.15 Service warranty is only valid for mobile phones and mobile phone accessories.
15.4.16 Exchange or return for mobile phones is applicable within the warranty period. If the handset has not been damaged through misuse, it will be sent for repairs.
15.4.17 For issues pertaining to exchange/return of mobile phones and accessories, advice of staff from mobile section or from the after-sales counter is to be taken on a mandatory basis.
15.4.18 It shall be the complete discretion of the store management concerned to issue exchange voucher / credit note and provide refund to be provided to retain the customer. It is again based on the discretion of the concerned management to prevent churn. Refund to be provided only at the approval of store management concerned and should be considered as the last option to solve the customer grievance.
15.4.19 Due to hygienic reasons, no exchange, return or refund on innerwear/underwear, lingerie, swimwear, earnings, body jewellery, perfumes, and personal grooming products like shavers, trimmers, and epilators once used.
15.4.20 Products that are damaged while in use do not qualify for repair, exchange or refund.
15.4.21 No exchange or return will be offered on books, magazines, CDs, office software’s, DVDs once sold and taken out from the store.
15.4.22 Garments, once altered, do not qualify for exchange and refund.
15 ISSUING AN EXCHANGE VOUCHER / CREDIT NOTE
15.5.1 A time bound exchange voucher / credit note is issued by Prana store to the customer, which is equivalent to the product value as per the original Proof of Purchase.
15.5.2 Goods spoiled or damaged within the warranty period could not be serviced.
15.5.3 When they do not meet the customer’s specifications and the customer insists to get the items returned & is in its Original Packing.
15.6 PROCEDURES FOR ISSUING AN EXCHANGE VOUCHER / CREDIT NOTE
15.6.1 Customer must present the original invoice (bill) at the customer service desk.
Products returned after seven (7) days need special consideration and the General Manager must mandatorily be informed in cases where the customer returns are more than seven (7) days after purchase.
15.6.3 Exchange voucher / tax credit note issued once could be redeemed within the validity period mentioned on the same. Exchange voucher / credit note issued may be redeemed in the store which issued the customer.
16. PAYMENTS AND CARDS
16.1 Payment for your products will be taken at the time you place your order. Payments are done a professional third-party cyber source payment gateway.
16.2 Your credit/debit card details will be encrypted to the highest standard and held on the Cyber source Host payment gateway, secure from hackers..
16.3 All customers will be charged in local currency relating to the country of order. If a foreign currency credit card is used, then any differences between approximation in any foreign currency and actual billing price on the customer’s card bill statement is probably attributable to different credit card companies charging different exchange rates.
17. AMENDMENTS
We may update these Terms & Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Prana stores site. The changes will apply to the use of the Prana stores site after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to use the Prana stores site (including purchasing any products on the Prana stores site). If you continue to use the Prana stores site after the date on which the change comes into effect, your use of the Prana stores site indicates your agreement to be bound by the new Terms and Conditions.
18. RIGHT TO SUSPEND OR CLOSE YOUR ACCOUNT
18.1 We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You will not be able to order products on the Prana stores site if your account is suspended or closed.
19.WHAT DATA DO WE COLLECT ABOUT YOU
PRANA STORES collects Data for various purposes set out in this Privacy Notice.
This Data may include, without limitation, the following categories:
a.Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data.
b. Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.
c.Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.
d.Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.
e.Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us, or participate in marketing programs.
f.Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, thumb impression, occupation, or any other personal information provided in product reviews or responses to surveys or questionnaires.
g.Your reviews, feedback and opinions about our products, programmes and services.
h.Loyalty programme information: your loyalty membership information, account details, profile or password details and any frequent flyer or travel partner programme affiliation.
20. HOW WE COLLECT DATA
We collect Data in the following ways:
•Information You Give Us: We receive and store any information you enter on our Platforms or give us in any other way (e.g., at outlets, stores, hotels, kiosks). Please see the section titled “Data Shared by You” for more information.
•Automatic Information We Collect: We use “cookies”, pixels and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled “Data that is Collected Automatically” for more information.
•E-mail Communications: To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.
•Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators’ specific privacy policies and is not covered by our Privacy Notice.
•Information from Other Sources: We may obtain information from other sources. An example of this is when you authorize a third-party website, to interact directly with our Platforms to provide or receive Data about you. In that case, we might receive such Data used by that third-party website to identify your account with that website.
You can make choices about our collection and use of your Data. For example, you may want to access, edit or remove your Data on our Platforms. When you are asked to provide Data, you may decline.
21.DATA SHARED BY YOU
PRANA STORES may collect your Data in several ways from your use of our Platforms. For instance:
a.when you register with us to purchase products and / or services, directly from us or from sellers listed on our Platforms;
b.when you conduct a transaction with us or attempt a transaction at on our Platforms;
c.when you complete surveys conducted by or for us;
d.when you elect to receive any communications (including promotional offers) from us;
e.from the information gathered by your visit to our Platforms;
If you provide Data on behalf of any corporation, company, institution, association or other entity, you represent that you are providing the same under authority from such corporation, company, institution, association or other entity.
22.DATA THAT IS COLLECTED AUTOMATICALLY
a.We automatically collect some information when you visit our Platforms. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.
b.Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. PRANA STORES uses this information to measure the site usage, improve content and to ensure safety and security, as well enhance performance of our Platforms.
c.We may collect your Data automatically via Cookies, pixels and similar technologies in line with settings on your browser. For more information about Cookies, please see the section below, titled “Cookies”.
23.OUR USE OF DATA
Any or all the above Data may be required by us from time to time to provide information relating to PRANA STORES and to work on the experience when using our Platforms. Specifically, Data may be used by us for the following reasons:
a.carry out our obligations arising from any contract entered into with PRANA STORES or between you and sellers on the Platforms;
b.provide products and/or services and communicate with you about products and/or services offered on our Platforms;
c.enable Prana stores to offer their products and/or services and communicate with you about such products and/or services;
d.processing, disclosing, transmitting, and/or sharing the data/information with Prana stores, and other third parties which have business or contractual dealings with us;
e.provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our Platforms;
f.operate, evaluate and improve our business and our Platforms;
g.generate aggregated data to prepare insights to enable us to understand customer behaviour, patterns and trends with a view to learning more about your preferences or other characteristics;
h.provide privileges and benefits to you, marketing and promotional campaigns based on your profile;
i.in connection with loyalty programs owned and operated by us or by other Prana stores;
j.communicate with you (including to respond to your requests, questions, feedback, claims or
disputes) and to customize and improve our services;
k.enforce the terms of use of our Platforms;
xx.protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and
serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.
We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
Where required under applicable law, we will only use your personal information with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.
24.MINORS
Our Platforms do not offer products or services for use by minors. If you are under 18, you may use our Platforms only with the involvement of a parent or guardian.
25.SHARING OF DATA
We may share your Data with/ for:
a.Partners: We may make available to you services, products, or applications provided by Partners for use on or through our Platforms. If you choose to use such service, customer information related to those transactions may be shared with such Partner. Such Partners will be required to respect the security of your Data and to treat it in accordance with this privacy policy and applicable law.
b.Prana stores: We may make available to you products, services and /or applications of Prana stores, to assist them to reach out to you in relation to their programs or campaigns and to process your queries and requests. Accordingly, we may share your Data with Prana stores. We may also share your Data with the Prana storesas is relevant for the purposes set out in Clause 7 above, and to facilitate the operation of our business.
c.Service Providers: We or other Prana stores may share your Data with Service Providers. Examples include storing and analyzing Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis and payment processing. These Service Providers will be required to only process Data in accordance with express instructions and as necessary to perform services for purposes set forth in this Privacy Notice. The Service Providers will also be required to safeguard the security and confidentiality of the Data they process by implementing appropriate technical and organizational security measures and confidentiality obligations binding employees accessing Data.
d.Protecting PRANA STORES: We may release Data when we believe release is appropriate to comply with applicable law or legal process, enforce or apply the Terms of Use of our Platform and other agreements, protect PRANA STORES against harm or financial loss, when we believe disclosure is necessary to protect individuals’ vital interests, or in connection with an investigation of suspected or actual fraudulent or illegal activity. This may include exchanging information with other companies and organizations for fraud protection, risk management and dispute resolution. This does not include selling or otherwise disclosing personally identifiable information from users for commercial purposes in violation of this Privacy Notice.
Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. Your Data (including in relation to loyalty programs) may be transferred as part of such transaction.
e.Third Parties: We may also share your Data with other third parties where:
a.You request or authorize us to do so;
b.We need to comply with applicable law or respond to valid legal process; or
c.We need to operate and maintain the security of our Platforms, including to prevent or stop an attack on our computer systems or networks.
We require these third parties by contract to only process sensitive personal data in accordance with our instructions and as necessary to perform services on our behalf or in compliance with applicable law. We also require them to safeguard the security and confidentiality of the sensitive personal data they process on our behalf by implementing appropriate confidentiality, technical and organizational security measures.
The use of your Data will be governed by their privacy statements when you provide Data on their websites.
26.KEEPING DATA SECURE
We will use technical and organisational measures to safeguard your Data and we store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us by e-mail.
27.RETENTION OF DATA
PRANA STORES retains Data for as long as necessary for the use of our Platforms or to provide access to and use of our Platforms, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary for our legitimate interests. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.
Even if we delete your Data, including on account of exercise of your right under Clause 11 below, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.
28.YOUR RIGHTS AND CHOICES
When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of PRANA STORES as described in this Privacy Notice.
We may transfer Data we collect about you to recipients in India, where we are headquartered. India may not have the same Data Protection Laws as the country in which you initially provided the information. When we transfer your Data to India, we will protect that information as described in this Privacy Notice, as disclosed to you at the time of data collection or as described in our program-specific privacy notice.
For processing your Data under this Policy we may transfer your Data to Partners outside India. Such transfer shall be in accordance with Data Protection Laws of India.
Depending on which Data Protection Laws are applicable to you, you may have the right or choice to:
•opt out of some collection or uses of your Data, including the use of cookies, pixels and similar technologies and the use of your Data for marketing purposes.
•access your Data, rectify it, restrict or object to its processing, or request its deletion or anonymization.
•change or edit information submitted to us.
•receive the Data you provided to us to transmit it to another company.
•withdraw any consent provided or alter your preferences.
•where applicable, lodge a complaint with your supervisory authority.
You may submit a request as described in the “How to Contact Us” section below. We will not charge you for any request. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
You may write to us for the following rights in relation to your Data:
a.Right to Correction - the right to have your Data rectified if it is inaccurate or incomplete.
b.Right to request deletion- the right to request that we delete or remove your Data from our systems.
c.Right to Withdraw Consent – the right to withdraw your consent provided earlier.
For information about managing your Data and promotional communications, please connect with us by accessing this link https://www.pranastores.com/contactus
It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.
29.WHERE WE STORE DATA
Data collected under this Privacy Notice is hosted on servers located in India.
30.PROCESSING YOUR DATA
We take steps to ensure that the Data we collect under this Privacy is processed according to the provisions of this Policy and the requirements of applicable law.
To ensure that your Data receives an adequate level of protection, we have put in place appropriate written contracts with Prana stores, Partners and Service Providers that we share your Data with.This ensures your Data is treated by such parties in a way that is consistent with applicable law.
31.COOKIES, PIXELS AND SIMILAR TECHNOLOGIES
Our website and mobile application may place and access certain Cookies on your device. Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device. We also use pixels and similar technologies to analyse traffic on our website and mobile application to improve your experience of using them.
When you first visit our website and mobile application, you will be presented with a pop-up screen informing you of our use of Cookies and asking you to provide your consent for such use. The pop-up screen may not reappear for all your subsequent visits to our website and mobile application, but you may adjust your web browser software if you do not wish to receive Cookies or web beacons, but this may prevent you from taking advantage of some of the features of our website and mobile application. Please refer to your browser instructions or help pages to learn more about these functions.
32.SECURITY
PRANA STORES implements standard measures to protect against unauthorized access to and unlawful interception of Data. However, no internet site can fully eliminate security risks. PRANA STORES endeavors to take all measures to protect the security, integrity and confidentiality of the Data against unauthorized breach and hacking. For the purpose of checking possible vulnerabilities and attacks, PRANA STORES may conduct periodical internal review of data and security measures on the Platforms. However the internet is not absolutely a secure environment, and the Platforms cannot ensure or warrant a 100% security of the Platforms.
If you are provided with any identification code, password or any other piece of information as part of the Website’s security procedure, you should treat such information as confidential and not disclose it to any third party including to other users. You are solely responsible for the activities that occur under your account including the confidentiality of the your password and PRANA STORES is not responsible for the same.
Notwithstanding anything contained in this Policy or elsewhere, PRANA STORES shall not be held responsible for any loss, damage or misuse of the Data, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" means any event that is beyond the reasonable control of PRANA STORES and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.
33.SEVERABILITY
If any court or competent authority finds that any provision of this Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Policy will not be affected.
34.CHANGES TO THIS POLICY
Our business changes constantly and our Policy will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Platforms frequently to see recent changes. The updated version will be effective as soon as it is accessible. Any changes will be immediately posted on our Platforms and you are deemed to have accepted the terms of the updated Policy on your first use of our Platform or first purchase of the products and/or services following the alterations. We encourage you to review this Policy frequently to be informed of how we are protecting your information.
35.HOW TO CONTACT US
To request to review, update, or delete your personal information or to otherwise reach us, please submit a request by e-mailing us at customerservice@pranastores.com You may contact us for information on Service Providers, Partners and Prana stores with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.
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